Shipping, returns, refunds and cancellation

We deliver across India, to the pin codes our courier partners serve. The checkout will tell you if yours is not covered. We do not ship outside India at present.

Orders placed before 2 pm on a working day are usually picked the same day and dispatched within 2 working days. Orders placed on a Sunday or a public holiday are treated as placed on the next working day.

You get a dispatch email with the courier name and tracking number the moment the parcel is handed over. If a dispatch is going to take longer, for example during a stock changeover, we will email you before the two days are up.

Shipping is free anywhere in India on orders of ₹1,000 and above. Below that, a flat ₹100 is added and shown at checkout before you pay. We do not add a separate handling or packaging charge, and we do not charge for a redelivery attempt.

Track from the link in your dispatch email or from your account. Tracking can take up to 24 hours to start moving after dispatch.

If tracking has not moved for 48 hours, or the promised date has passed, write to care@leapoflove.in with your order number. We will chase the courier and come back to you within 2 working days with either a new date or a refund.

Couriers attempt delivery up to three times. Please keep the phone number on the order reachable: most failed deliveries are failed phone calls. If all attempts fail and the parcel returns to us, we refund the order value in full; where the return was caused by a wrong address or a refused delivery, we deduct the actual shipping cost.

You can cancel free of charge any time before dispatch. Email care@leapoflove.in with your order number, or call us. We confirm the cancellation within 24 hours and start the refund the same working day.

Once a parcel has been handed to the courier we cannot recall it. You can refuse it at the door, and we will refund the order value less the actual shipping cost once it reaches us. We may cancel an order ourselves for the reasons set out in our terms, and refund you in full.

This is food for children, so the rules are tighter than for most products and they are tighter for good reason: once a pack has left our control and been opened, we cannot vouch for what is inside it.

We accept a return, and send a replacement or a refund, when:

• the pack arrives damaged, leaking or tampered with;
• you receive the wrong product, the wrong variant or the wrong quantity;
• the product is expired on arrival, or too close to expiry to reasonably use;
• the pack is sealed, unopened and unused, and you tell us within 48 hours of delivery.

We cannot take back a pack that has been opened or used, unless the problem is with the product itself. We also cannot accept a return raised more than 48 hours after delivery, a product without its outer packaging, batch code and invoice, or a free gift or sample sent with an order.

Email care@leapoflove.in within 48 hours of delivery with:

• your order number;
• photographs of the outer box, the product and the batch code;
• a short line on what is wrong.

An unboxing video helps enormously with a damage claim, and settles it faster. We respond within 24 hours and tell you whether the pack needs to come back or not.

Where a pickup is needed, we arrange it at our cost, usually within 2 to 4 working days of approving the request. Keep the product in its original packaging until it is collected.

We inspect the returned pack within 2 working days of receiving it and tell you the outcome by email the same day.

Refunds go back the way you paid, to the same account or instrument. Where a return is approved, we refund the full amount you paid for the item, including the shipping you paid on it, unless the return is a change of mind, in which case the shipping cost is retained.

Once we have initiated a refund, the time it takes to appear is set by your bank and is outside our control. If it has not appeared 7 working days after our confirmation email, send us the email and we will raise it with the gateway and follow it to closure.

If you would rather have the product than the money, say so and we will send a replacement instead. It is dispatched within 2 working days of approving the claim, at no charge, and subject to stock. Where the item is out of stock, we refund instead.

Wrong, damaged or expired items are our mistake, and we do not make you prove much: photographs and the batch code are enough. You are never asked to pay shipping on our error, and we will not ask you to return an opened damaged pack if photographs settle it.

Write to care@leapoflove.in or call 1800-890-2298 between 9am and 6pm, Monday to Saturday. If a complaint is not resolved to your satisfaction, escalate it to our Grievance Officer at care@leapoflove.in. Complaints are acknowledged and resolved within one month.